Please read the following important terms and conditions before you buy anything on our site.
Summary of some of your key rights:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2015 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
- up to 30 days: if your goods are faulty, then you can get a refund;
- up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
This contract sets out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
In this contract:
- ‘We’, ‘us’ or ‘our’ means Auto Expert company based in Jeleniogórska 11 Street, 59-620 Gryfów, POLAND; and
- ‘You’ or ‘your’ means the person using our site to buy goods from us.
If you don’t understand any of this contract and want to talk to us about it, please contact us by:
- email: poldiagsales@gmail.com (Monday to Friday: 9am to 5pm); and
- Telephone/WhatsApp +48 697 995 991 (Monday to Saturday: 9am to 5pm). We may record calls for quality and training purposes.
Who are we?
We are registered in Poland.
Our registered office is at: Jeleniogórska 11 Street
59-620 Gryfów Śląski.
The details of this contract will not be filed with any relevant authority by us..
1. Introduction
1.1. If you buy goods on our site you agree to be legally bound by this contract. If you do not agree with any of the terms in this contract, you will not be allowed to buy any goods.
1.2. This contract is available Worldwide.
1.3. When buying any goods you also agree to be legally bound by:
1.3.1. our website terms and conditions and any documents referred to in them.
All these documents form part of this contract as though set out in full here.
2. Information we give you
2.1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
2.1.1. contact us using the contact details at the top of this page.
2.2. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3. Ordering goods from us
3.1. Below, we set out how a legally binding contract between you and us is made.
3.2. You place an order on the site by choosing the products and click on the ‘Place order now’ button. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
3.2.1. When you place your order at the end of the online checkout process by clicking on the ‘pay now’ button, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
3.2.2. We may contact you to say that we do not accept your order. This is typically for the following reasons:
(a) the goods are unavailable;
(b) we cannot authorise your payment;
(c) you are not allowed to buy the goods from us;
(d) we are not allowed to sell the goods to you;
(e) you have ordered too many goods; or
(f) there has been a mistake on the pricing or description of the goods.
3.2.3. We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
(a) a legally binding contract will be in place between you and us; and
(b) we will dispatch the goods to you.
3.3. If you are under the age of 18 you may not buy any goods from the site.
4. Right to cancel this contract
4.1. You have the right to cancel this contract within 14 days without giving any reason.
4.2. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
4.3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory.
Cancellation form
To: Auto-Expert
Jeleniogórska 11 Street
59-620 Gryfów Śląski (email: lukasz@keymaster.pl)
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
4.4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5. Effects of cancellation
5.1. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
5.2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
5.3. We will make the reimbursement without undue delay, and not later than:
5.3.1. 14 days after the day we received back from you any goods supplied; or
5.3.2. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
5.3.3. If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
5.4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
5.5. If you have received goods:
5.5.1. you shall send back the goods without undue delay at your costand in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
5.5.2. we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods , whichever is the earliest;
6. Delivery
6.1. We use a combination of services from DHL Parcel ,DHL Express, to deliver our goods. If you want to see your delivery options, visit our webpage or contact usby email or phone before you place your order.
6.2. The estimated date and time window for delivery of the goods is set out when choosing delivery options in the order process. Standard to European countries might take 3-5 days.
As soon as your shipment leaves our store, you will receive a shipment confirmation via e-mail. For all orders received before noon, we can do next day delivery, Orders received after 12 noon will be processed the same day but may be dispatched on the next working day.
6.3. If something happens which:
6.3.1. is outside of our control; and
6.3.2. affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.
6.4. Delivery of the goods will take place when we deliver them to the address that you gave to us.
6.5. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
6.5.1. let you know;
6.5.2. cancel your order; and
6.5.3. give you a refund.
6.6. If nobody is available to take delivery, please contact us using the contact details at the top of this page.
6.7. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
7. Payment
7.1. We accept payment by PayPal, credit card or debit card.
7.2. We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
7.3. Your PayPal account, credit card or debit card will only be charged when you place your order.
7.4. All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
7.4.1. Verified by Visa:;
7.4.2. Mastercard®SecureCodeTM: or
7.4.3. American Express SafeKey :
7.5. If your payment is not received by us and you have already received the goods, you:
7.5.1. must pay for such goods within 5 days ; or
7.5.2. must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
7.6. If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
7.7. Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under Clauses 4 and 5.
7.8. The price of the goods:
7.8.1. is in EURO
7.8.2. excl VAT; or Sales Tax at the applicable rate
7.8.3. Do not include the cost of delivering the goods. Delivery options and costs are set out during the order process, with various delivery options available to youbefore you place your order.
8. Faulty goods
8.1 Any defects / faults disclosed during the warranty period that prevent the use of the equipment in accordance with its intended use will be removed free of charge in the shortest possible time, not exceeding 14 working days from the moment the equipment is delivered to our office. The address is available in the “Contact” section.
The cost of delivering the equipment to our premises is the responsibility of the buyer.
A detailed description of the failure of the supplied equipment should be attached to the equipment.
8.2 Consideration of the warranty will be automatically rejected if:
-The devices show signs of internal interference.
-The enclosures of the devices have damaged stickers / warranty seals.
-The user has made any changes to the characteristics of the devices.
-The user tried to open the device’s protective enclosure.
8.3 The warranty covers only defects in the equipment.
The warranty does not cover:
– mechanical damage and defects caused by them,
– damage resulting from non-compliance with common rules,
– operation and maintenance of electronic equipment and any other damage caused by the customer’s fault or ignorance, e.g. reverse power connection.
– damage caused directly or indirectly by external events such as: flood, fire, power line or teletechnical overvoltage, lightning, etc.
– damage resulting from the impact of external factors chemical and thermal,
– damage resulting from flooding the equipment with any liquid or its pollution,
– damage caused by the operation of software such as viruses computer, tracking programs, dialers, Trojan horses, etc.,
8.4 After accepting the warranty, we will send the repaired or replaced equipment back to the customer at our expense immediately. Ie, no later than 14 days from the date of delivery of the defective equipment to us.
9.Please contact us using the contact details at the top of this page, if you want:
-us to repair the goods;
-us to replace the goods;
-price reduction; or
-to reject the goods and get a refund.
10. End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
11. Disputes
11.1. We will try to resolve any disputes with you quickly and efficiently.
11.2. If you are unhappy with:
the goods;
our service to you; or
any other matter;
please contact us as soon as possible.
11.3. If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
– let you know that we cannot settle the dispute with you; and
– You may also use the online via email: KeymasterPolDiag@gmail.com
11.4. If you want to take court proceedings, the relevant courts of the Poland will have exclusive jurisdiction in relation to this contract.
11.5. Relevant Poland law will apply to this contract.
12. Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.